At our company, we have implemented a quality management system in accordance with the ISO 9001:2015 standard, which includes all the necessary requirements to improve the products and services we provide to our clients. An important aspect of this system is the selection and evaluation of suppliers.

Each year, we carry out a supplier evaluation based on the following criteria:

• Product/service quality
• Delivery speed
• Incidents recorded in the previous year
• Commercial efficiency
• Billing (issues in the billing process, payment methods, etc.)

From the purchasing department, together with the managers responsible for the corresponding service/product, the above criteria are evaluated on a scale from 1 to 10.

This evaluation has a dual purpose:

1. To facilitate the selection of the best suppliers for purchases made through minor procurement procedures (purchases under €15,000). If there are no suitable suppliers for the purchase, a selection process is initiated through internet searches and/or consultations with other universities. This selection is carried out based on the same criteria by which suppliers are later evaluated.
2. To ensure continuous improvement in the processes of acquiring products and services, in order to guarantee the quality of the services provided to our clients.

Similarly, as part of the processes derived from the quality management system, in the event of non-conformities with suppliers, the following procedure is established:

1. The purchasing department sends a notification by email to the supplier, describing the non-conformity and requesting its correction.
2. The order is not marked as “Order received.”
3. The accounting department is informed of the case in order to withhold payment of the invoice until the non-conformity is resolved.