International Certifications

Our ICT services are certified by AENOR under the ISO/IEC 20000 quality standard, which independently recognizes that service delivery is fully aligned with client needs and requirements.

We also hold the ISO/IEC 27001 certification, a standard that ensures the effective management of information security, so that the risks associated with the ICT services we provide are properly identified, assessed, and controlled.

Additionally, we hold ISO 9001 certification, based on a process management model, which demonstrates our ability to deliver services that meet customer requirements while continuously improving. This international standard focuses on all quality management aspects of the company and ensures a robust quality management system. An important point is the management of our suppliers, that is, how we carry out their selection and evaluation.

As for our projects, we are certified by Caelum under the ISO/IEC 15504 – ISO/IEC 12207 standard, which recognizes the quality of our software development processes.

Excellence in Innovation

Our R+D+I management system follows the recommendations of the UNE 166002 standard. Among other aspects, this standard establishes a process model that ensures the implementation of a policy, evaluation, and improvement of the R+D+I management system.

ICT Methodologies

Talent management is a strategic activity to achieve excellence in our processes and, as a result, in the services we offer and the projects we carry out. For this reason, we adopt ITIL best practices to ensure a high level of quality in service delivery and efficiency in ICT operations.

In the field of project management, we follow PMBOK, PRINCE2, and SCRUM methodologies to ensure success in every case.

National Security Framework (ENS)

Our information systems supporting Consulting and IT Services have been audited and approved at the medium level in accordance with the requirements of Royal Decree 311/2022 of May 3, which regulates the National Security Framework in the field of electronic administration.

Accredited Consulting for ACCIÓ Programs

Mr. Sergi Sales i Llop, from IThinkUPC, is an accredited advisor bearing the official seal. This seal is awarded by the Government of Catalonia through ACCIÓ to identify professionals with the most suitable profile to provide personalized and expert guidance to companies through the programs offered by ACCIÓ.

Quality Policy

IThinkUPC considers excellence in the management of IT services a key factor in ensuring the achievement of strategic objectives. Therefore, it is committed to ensuring the proper management of the IT services provided by the organization to its clients, with the aim of offering the highest guarantees of service quality, by providing the necessary human, technical, informational, and financial resources.

This policy is reviewed periodically to ensure it remains aligned with the organization’s strategy.

The objectives we aim to achieve through the implementation of this policy are:

• Ensure that IT services are aligned with the needs of clients and users.
• Comply with the agreed service level agreements.
• Achieve a high level of user satisfaction.
• Improve service quality.
• Enhance the effectiveness and efficiency of processes.
• Meet process indicator targets, reaching benchmark levels.
• Foster continuous improvement and innovation in services and the management model.
• Manage information security in accordance with the current security policy.
• Ensure compliance with all applicable legal requirements.